Sotera Defense Solutions

Customer Support Coordinator

US-VA-Northern Virginia | US-VA-Northern Virginia
3 months ago
Information Technology
TS/SCI with Polygraph


Sotera is looking for a Customer Support Coordinator to join our team supporting our customer who is rolling out a suite of over 200 applications on a new desktop implementation throughout their worldwide network. 


We need a person with a unique talent for coordinating the challenges that arise as this new suite rolls out, liaising with our user communities around the globe to ensure that every need is addressed.  Coordinating with the engineering teams, senior management, and customer communities to ensure that issues get resolved is at the core of this role. 


You will be highly visible, and will be improving the lives of tens of thousands of people supporting our customer’s mission.


Qualified candidates must have a current TS/SCI with Polygraph.


Required Qualifications:

  • Help Desk and/or IT customer service experience
  • Experience with troubleshooting technical problems
  • Experience identifying, analyzing, defining, and coordinating user, customer and stakeholder needs and translating them into technical requirements
  • Experience troubleshooting and problem solving technical and non-technical issues (e.g. equipment, systems, networks, computer operations, etc.)
  • 8 Years of job related experience and an Bachelor’s Degree.        

Desired Qualifications:

  • Basic experience with SharePoint site development
  • Experience with the Sponsor and/or Program Stakeholders
  • Familiarity with ESMT
  • ITIL Foundations Desired - Certification
  • Familiarity with Enterprise Project Management (EPM)
  • Excellent oral and written communication skills 


About The Organization

Sotera Defense Solutions, Inc. (Sotera) is an agile, mid-size national security technology company that delivers innovative systems, solutions and services in support of the critical missions of the Intelligence Community, Department of Defense, Department of Homeland Security and federal law enforcement agencies charged with ensuring the safety and security of our nation. Our 1,200 employees are focused on delivering essential counterterrorism, cyber operations, intelligence, data analytics, C4ISR and force mobility solutions to our customers throughout the national security community.


Sotera Defense Solutions is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


If you require a reasonable accommodation to apply for a position with Sotera through its online applicant system, please contact Sotera’s recruiting team at  


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